Recieve the order
As soon as the ship sailed out. LOVETOY sales rep will send the tracking number, bill of lading.
After you received the cargos
1. Count and Make sure you are not missing any cartons
2. All cartons are in good condition - products might drop out if the carton is broken
2. All cartons are in good condition - products might drop out if the carton is broken
If anything goes wrong, clients should keep evidence for further action.
Evidence for compensation
1. Sign the number of cartons on the shipping receipt.
2. Ask the delivery man to sign a prove that the cartons were damaged when they arrived.
2. Ask the delivery man to sign a prove that the cartons were damaged when they arrived.
3. Clients need to claim damages in the destination country. we will do our best to assist.
Counting products
1. Print Packing List (Very important).
2. Find carton number on one outside carton and find related carton number on Packing List.
3. Open the outside carton and open all inner cases in this carton
4. Count products according to item code, color, quantity.
5. Contact LOVETOY sales rep if find anything were missing or had a quality issue.
2. Find carton number on one outside carton and find related carton number on Packing List.
3. Open the outside carton and open all inner cases in this carton
4. Count products according to item code, color, quantity.
5. Contact LOVETOY sales rep if find anything were missing or had a quality issue.
About inner case
1. Inner case doesn't come with carton number.
2. Do not mix inner cases before finishing counting.
3. Check the difference between the outside carton and inner case at Packing Method.
2. Do not mix inner cases before finishing counting.
3. Check the difference between the outside carton and inner case at Packing Method.
Example
